BagPlanner is your smart travel assistant, designed to help you pack efficiently and ensure you don't forget anything important.

Here's how it works:
1. You enter your trip destination, dates, and a description of your planned activities (like "business meetings and tourism" or "beach vacation with snorkeling")
2. Our technology processes this information to generate a detailed packing list with suggested items and quantities
3. A small number of credits is used for each generation (you'll always be informed how many before confirming)
4. Once generated, you can fully review and edit the list to match your personal preferences!

To generate your personalized packing lists, BagPlanner uses a credit system:

Subscription Credits:
• You receive a monthly allowance when joining one of our plans
• These automatically refill each month when your payment renews
• Unused credits roll over to the next month
• There's a fair-use maximum accumulation cap (twice your monthly allocation)

Additional Credits:
• Available for purchase anytime from your "Billing" page
• Have no accumulation cap
• Never expire

When generating a list, the system always uses your subscription credits first before using any additional credits.

Managing your account is very simple:

1. Log into BagPlanner and go to your "Billing" page
2. Here you'll see:
• A summary of your current subscription plan
• Your available balance of subscription and additional credits
• Options to purchase more additional credits

For more specific subscription management (changing plans or updating payment methods), you can access our secure customer portal directly from the Billing page.

Note: When changing subscription plans, the change applies at the end of your current billing cycle, so you can continue using your current plan benefits until then.

If you decide to cancel your subscription:

• You'll continue enjoying all plan benefits, including using your credits, until the end of your current paid billing period

• Once cancellation takes effect, no further charges will be made and you won't receive monthly subscription credit refills

• The great news: Any remaining credit balance in your account (both accumulated subscription credits and any additional credits purchased) will remain available indefinitely

• These credits never expire, so you can continue using them to generate packing lists whenever needed, even without an active subscription

We're here to help!

If you have:
• Additional questions
• Technical issues
• Need assistance with your account or billing

Please contact us directly at support@bagplanner.com

Try to include as much detail as possible about your query so we can assist you most efficiently.